Manage all knowledge
Centralize expertise and processes in one Expertise Panel. Organize, update, and share know-how so your team always has the right insights at hand.
TECHPILOT
Stop being the only person who knows how to fix it
AI built for technical minds — understands precision, safety and the complexity of your processes.
Answers always with sources
Expert workload reduced
AI supports, human decides
Trusted by:
AI ready to work
4 most critical problems of technical teams
Each of these problems costs the company tens of thousands yearly. They're systemic blockers paralyzing growth and productivity.
1
Fragmented technical knowledge
Documentation chaos paralyzes teams
Instructions in PDFs, emails and experts' heads. Multiple versions of the same procedure circulating.
📋Real examples
- Welding procedure in 3 versions - nobody knows which is current
- CNC parameters in senior's notebook who just went on leave
- LOTO safety instruction in 5 different folders
💥Business consequences
- ⏱️ 2-3 hours daily searching for answers
- ⚠️ Errors from outdated instructions
- 💸 Production downtime from missing info
🎯TechPilot Solution
TechPilot centralizes knowledge with device/model context and a single authoritative version
2
Dependency on key experts
Single point of failure in the team
When the senior is offline, the team stalls or takes risky decisions.
📋Real examples
- CNC failure on weekend - only expert unavailable
- New material batch - only John knows how to handle it
- 3D printer issue - waiting for specialist's return
💥Business consequences
- 🛑 Downtime costing thousands per hour
- ⚡ Risky decisions under pressure
- 😓 Expert burnout
🎯TechPilot Solution
TechPilot makes expert knowledge available 24/7
3
Long onboarding of new hires
Months before new person becomes productive
New employees ask the same things because there is no structured 'how to do X' path from one source.
📋Real examples
- 3 months before junior operates machine independently
- Same questions asked by every new hire
- Seniors losing time on repetitive explanations
💥Business consequences
- 📈 Onboarding cost: 15-30k per person
- ⏳ 40% of seniors' time on training
- 🔄 Turnover from frustration and chaos
🎯TechPilot Solution
New people get TechPilot access with full knowledge and context from day one
4
Repeated questions and duplicated work
Groundhog Day in technical service
Field/service and technical support answer similar questions from scratch each time.
📋Real examples
- 'How to calibrate temperature sensor?' - 20x per month
- First layer adhesion issue - daily different solution
- Each technician invents own way for same problem
💥Business consequences
- 🔁 80% work repeating same answers
- 📞 Overloaded support lines
- 💼 No time for improvements
🎯TechPilot Solution
TechPilot learns from feedback and updates knowledge base eliminating repeats
What you gain with TechPilot
Reduced downtime
less production downtime
Faster resolution
shorter time to find answers
Smoother onboarding
shortened new hire ramp-up
Less repetition
less repetitive work for service
With TechPilot you get better knowledge access, faster problem solving and lower expert load. We build an intelligent technical knowledge ecosystem that works 24/7 and evolves with your company.
Check
See case study
Paul SzczurekFounder & Chief Technical Officer
"
I'm a software developer myself, I led the testing of both in-house developed AI systems with their own RAGs and leading market AIs such as ChatGPT, Gemini and Freshdesk's AI. None have met our requirements, the team rarely used them. Our use cases are deeply technical and complex, and we expect high quality, accurate answers. My goal for TechPilot was to solve three problems: \n 1) Increasing our customer satisfaction, \n 2) Act as a 'firewall' filter with Costrum's Expertise system, letting most experienced engineers focus on high-value tasks and new product. Now, when a senior answers a question, he's never asked it again - TechPilot takes care of it. \n 3) Integrating data and 'knowledge in heads' across the organisation into one scalable system. \n TechPilot has transformed the way we communicate with customers and within the organisation. It's a combination of technology, implementation and digital transformation. With the platform, Costrum delivers AI Operator training and certification - it speeds up the transition to other teams. I'm asked by other teams for TechPilot as they can see it in action in Customer Success.
"
Technical teams where TechPilot fits
Every technical team has different needs, but all benefit from the same unified knowledge base.
Production / assembly
one current instruction across shifts; fewer fires.
Technical service / field
repair playbooks and decision history available on site.
Laboratories / R&D
fast access to validations/procedures and their revisions.
Quality control
consistent criteria, change trace and source reference.
Technical support (B2B)
answers powered by same documentation as production — still TechPilot.
KIP
TechPilot — powered by our proprietary KIP technology
TechPilot uses KIP — our Knowledge Integration Platform that connects documentation and expert knowledge to deliver relevant answers, automate escalations and reduce resolution time.
Automatically send questions to experts
Unanswered queries are routed to the right people. Their replies enrich your knowledge base and teach the AI.
Seamless flow of knowledge
Sync with tools you already use.
Train AI once and share it infinitely
Use the dedicated training mode to feed AI with your team’s knowledge. Every added response becomes a permanent part of the knowledge base — always accessible for everyone.
